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My vodafone.de bitter saga April 14, 2010

Posted by CK in Miscellaneous, Personal.
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On August 19, 2008, I wrote an article under the title “Vodafone service in Germany“. In there I was complaining about not having a phone for months after my contract started. I also wrote very explicitly, that I chose Vodafone on the grounds that they offer real landline service (not VoIP), and that I could cancel anytime without penalties. This was information I received from two different Vodafone representatives, in two different stores. As I was surprised back then by this information, I asked them both repeatedly about these two points, and they both insisted that this is the case. As a matter of fact, I went to the second store only because I got this surprising information at the first one.

As it turned out, the phone was VoIP. Although I wasn’t too excited to find out, I could live with that. At one next visit to one of the Vodafone stores, I told the salesman about it, and he insisted that no, it’s not VoIP, because you don’t need a computer to use the phone. Sigh.

Today, I found out the bitter way that if I cancel before the two years end, THERE ARE PENALTIES. So the second reason I chose Vodafone over a cheaper provider, was also a blunt LIE. I can accept that a salesman is clueless and technically incompetent (see VoIP), but I can’t accept that they are unaware of the contract’s terms. I can only assume they lied on purpose, to sign me up. Unfortunately, I didn’t get this on writing back then, and I could not read any German at all (not that I can now, but anyways) so I didn’t know what exactly I was signing. I guess my blog post is not proof enough.

It’s fortunate that, as I am enrolled here for the PhD, I can declare a student and avoid penalties due to leaving the country. Yet, if I did not have this special status I’d have to pay 3 months for nothing, only because some representatives lied to me. I am frustrated, disappointed, and angry. And I hope many prospective customers of Vodafone Germany read this.

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Comments»

1. Should I laugh or should I cry? « Logos of Crafts - May 10, 2010

[…] of this blog are already familiar with my bitter experience with Vodafone Germany (details here and here). Long story short, in the latest episode of this series I asked for my connection to be […]

2. Vodafone Germany wrap-up « Logos of Crafts - May 14, 2010

[…] I asked them in writing to cancel my contract on August, and they replied they will cancel it in November, although their salesmen had told me I can quit […]


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