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Vodafone Germany wrap-up May 14, 2010

Posted by CK in Networking, Personal.
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Update: Today I found out that they charged me ~112 euros for early contract cancellation. I don’t know how to react and remain politically correct.


First things first: AVOID THIS COMPANY AT ALL COSTS. I received notoriously bad service, and eventually a disconnection that wasn’t my fault, at the most critical time for me — when I’m writing my doctoral thesis.

First, it was their incompetence providing me with a working phone, until I solved the problem for them.

Then, I asked them in writing to cancel my contract on August, and they replied they will cancel it in November, although their salesmen had told me I can quit whenever I wanted.

Then I wrote them that I am a university student leaving the country, and therefore I want them to cancel it in August, not November. They replied they will cancel it in May, in a week’s time after their notification.

I spoke to their customer care this last Monday, the guy said he’d try to roll it back because it was clearly a Vodafone mistake, and we should check back on Wednesday about the status of the rollback request. These requests go to Deutsche Telekom and once in, you never know if you can do something about it.

On Wednesday, the lady I (well, my German-speaking colleague) spoke to said she couldn’t see anything about such a request, and I should send a fax to describe the problem. I did, then someone called me (which is really a rare thing), said again he would try to roll back the cancellation request and call me back to notify me what is the status of things. Needless to say, he never called me back.

An hour ago, my connection disappeared. I have no ADSL anymore, it’s not my fault, and according to the latest Vodafone representative I spoke to today, there is nothing I can do about it. Her advice was to buy a 3G USB stick.

If anyone knows what I can do to kick them, please tell me. This is disaster. I was disconnected 3 months before the time I asked, and they pretend it’s my fault.

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Should I laugh or should I cry? May 10, 2010

Posted by CK in Networking, Personal.
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1 comment so far

Readers of this blog are already familiar with my bitter experience with Vodafone Germany (details here and here). Long story short, in the latest episode of this series I asked for my connection to be interrupted at the end of the summer, giving them a good lead time for that (typically, contracts require a 3-month notice). On Friday, I got a letter from Vodafone stating that my phone/internet connection will be cancelled at the end of this week. At this point in time, this would be pure disaster, my thesis’ Titanic. Calling them on the phone, they recognized their mistake, apologized, and said they don’t know if they can do something because they have already asked Deutsche Telecom to disconnect me on Friday.

Seriously, Vodafone, how difficult is it to get your act together and be professional? Are you really amateurs? I really wish I had never made that contract.